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Privacy Policy

Who we are

Our website address is: https://coconbenelux.com

Our Privacy Policy

SOLUTION ARCHITECTS BV, trade name Cocon Benelux – Privacy policy

Version 12-2023

Privacy-sensitive data, or personal data, is processed via our online store. Solution Architects bv considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

  • we clearly state the purposes for which we process personal data.
  • we do this via this privacy statement;
  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • we first ask you for explicit permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
  • we respect your right to provide access to, correct or delete your personal data upon your request.

Solution Architects bv is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

This privacy statement was last modified on 07-12-2022 00:00:00.

Use of personal data
When you use our online store, we obtain certain information from you. This could be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear when provided that it is provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
• Name and address details
• Phone number
• Billing address
• E-mail address
• Payment details
• Sex
• IP address

You must first register for certain parts of our online store. After registration, we store the personal data you provide via the username you choose. We store this information so that you do not have to enter it again each time and so that we can contact you in the context of the execution of the agreement.
We will not provide the information linked to your username to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.

Access portal
Our portal gives you access to a management environment where you can set, specify and change things yourself.

Processing your order
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

In addition to the information on our website, we can also inform you about our new products and services:
• by mail
• by email
• via social media
• by phone

Contact Form
We offer the opportunity to ask questions through our online store via a contact form, where you will be asked to fill in various details to process your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your email requires it to be fully answered and processed.

We do not publish your customer data.

Our online store does not display third-party advertisements.

Disclosure to third parties
We may pass on your data to our partners. These partners are involved in the implementation of the agreement. Think of logistics companies or financial institutions.

Cookies are used on our website. Cookies are also placed via third parties engaged by us.
When you visit our website for the first time, no message will be shown explaining why we use cookies. We regard your continued use of our website as permission for this use of cookies.
You are free to disable cookies through your browser. Please note that our website may no longer work optimally.
We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these can change regularly).

Google Analytics
We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we anonymize the IP addresses.
We have enabled IP anonymization on our website. This ensures that your IP address is shortened by Google before you visit our website. Google does this automatically within EU member states or other parties to the Agreement on the European Economic Area. In exceptional cases, the full IP address will be transferred to a Google server in the USA and shortened there.

We take security measures to limit misuse and unauthorized access to personal data. In particular, we take the following measures:
• We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data

Retention periods
The personal data described above will be kept for as long as necessary to process your orders, including the warranty. We then store data for a maximum of one year for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Third party websites
This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Inspecting and changing your data
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below.
You can also send us a request to view, change or delete this data. You can also submit a request for data export for data that we use with your consent, or indicate with reasons that you want us to restrict the processing of personal data.
To prevent abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

Dutch Data Protection Authority
Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details
Solution Architects bv, trade name Cocon Benelux.


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